Key Facts

Schools are responsible for managing user accounts and passwords. ICT School Services should not be contacted to add new accounts, change permissions or reset passwords.

The self-service option allows you to reset or unlock your account - you need a private email address to use this, and must register first.

ICT School Services can be contacted for support with errors and other technical issues.

Signing In/Out

  • Users in BSF or CLG schools must prefix their username with BSFADDCC\ in order to sign in;
  • Users in other schools should use the prefix DURHAMLEARNING\ when signing in;
  • Ticking This is a private computer on the login page will make the system work better for you, but you must remember to sign out properly when you are finished.

Frequently Asked Questions

  1. Why do I see Access Denied when I log on?
  2. Why do I see 'You do not have the permissions required to access this Web site. Please contact the Web site administrator' when I enter my username and password?
  3. Who do I contact for support?
  4. Where are the DLG management options in the new system?