Schools are responsible for managing user accounts and passwords. ICT School Services should not be contacted to add new accounts, change permissions or reset passwords.
We will shortly be introducing a self-service option allowing registered users to unlock or reset their accounts themselves. They will need access to an "external" email account to make use of this service (i.e., an email address that they don't access through this system).
ICT School Services can be contacted for support with errors and other technical issues.